FAQ

GENERAL

Is the Sol Lamp bright enough to read with?

Yes. The Sol lamp has three levels of brightness:

  1. Candle
  2. Ambient
  3. Task / reading light

At the highest level (3) it's perfect for easy reading.

Do your lamps include lightbulbs?

All EDGAR lamps are supplied with LED bulbs, and are inclusive of price.

ROY lamps LED lighting is in-built.

How efficient are your lightbulbs?

All of our LED bulbs are rated G or higher. This information can be found on both the product pages and our packaging.

What does 2200K mean?

This means that the colour temperature of the bulbs is 2200K, which ensures a warm ambient glow.

Colour temperature is a scale that measures how ‘warm’ (yellow) or ‘cool’ (blue) the light from a particular source is. It is measured in Kelvins (abbreviated to K), and the higher the number, the 'cooler' the light. The lower the 'K' number, the 'warmer' the light.

What does CRI >90 mean?

This means that our LED bulbs are CRI rated at over 90, ensuring a comfortable light with realistic tones and highlights.

The value of CRI (Colour Rendering Index) indicates how good a light source is able to show the real colour of an object. The colour authenticity is better at a higher CRI-value. The maximum CRI-value is 100 (which is equal to the CRI of the sun).

Where can I find replacement bulbs?

Replacement bulbs are available at our online store.

Will an incandescent bulb work with my EDGAR lamp?

All drivers in our lamps are specially tuned for our LED bulbs, and incandescent bulbs are not recommended for use with our lamps.

Do you have a store I can visit?

EDGAR is available at quality lighting and homeware stores across Europe, or available for order online at edgarhome.com.

What power plugs are your lamps supplied with?

Our lamps are supplied with Type C plugs.

Will my lamp work in my country?

All EDGAR lamps are rated at 220V / 50Hz. If your power source varies, a relevant voltage converter will be required.

Do you have a newsletter?

You can subscribe to our newsletter in our web footer below.

SHIPPING & DELIVERY

Where do you ship?

We currently ship orders made within the following countries:

  • Germany
  • France
  • Switzerland
  • Belgium

If you would like to place an order and your country is not visible on checkout, please contact us.

How much will shipping cost?

All orders over €80 made online includes FREE standard shipping.

Orders under €80 include a shipping fee of €10.

Where is your warehouse located?

Our stock is held in our warehouse in Hilden, Germany.

When will I receive my order?

Orders are processed following payment, and are sent within 1-3 business days. Delivery may take up to 10 business days.

Please contact us if you haven't received your order within this timeframe.

How do I return my purchase?

To make a return, fill in our Returns page, and our team will respond to you shortly.

B2B

Can I order from you wholesale?

Yes, retailers are encouraged to create a wholesale account by contacting us.

Please note that minimum order requirements apply.

Where is the wholesale ordering platform?

With an approved wholesale account, simply log in to access your wholesale functionality.

How do I access the wholesale ordering platform?

Accessing the ordering platform requires an online B2B account. To apply for an account, please contact us.

Once your details have been confirmed, your account will be created. Then simply set up and choose your own password (your email address is your username) to activate.

Once your account has been activated, you can log in anytime to track your orders, as well as reorder product easily.

I forgot my password!

If you have forgotten your password, click Forgot your password? on the account page, enter your email address and submit to receive a password-reset email.

How do I make a product claim?

To make a product claim, please contact us and our team will respond to you shortly.