FREQUENTLY ASKED QUESTIONS (FAQ)

General

+ Is the Sol Lamp bright enough to read with?

Yes. The Sol lamp has three levels of brightness:

  1. Candle
  2. Ambient
  3. Task / reading light

At the highest level (3) it's perfect for easy reading.

+ Do your lamps include lightbulbs?

All EDGAR lamps are supplied with LED bulbs, and are inclusive of price.

+ How efficient are your lightbulbs?

All of our LED bulbs are rated A+ or higher. This information can be found on both the product pages and our packaging.

+ Where can I find replacement bulbs?

Replacement bulbs are available at our online store.

+ Will an incandescent bulb work with my EDGAR lamp?

All drivers in our lamps are specially tuned for our LED bulbs, and incandescent bulbs are not recommended for use with our lamps.

+ Do you have a store I can visit?

EDGAR is available at quality lighting and homeware stores across Europe, or available for order online at edgarhome.com.

+ What power plugs are your lamps supplied with?

Our lamps are supplied with Type C plugs, with Type G adaptors included for orders in the UK.

+ Will my lamp work in my country?

All EDGAR lamps are rated at 220V / 50Hz. If your power source varies, a relevant voltage converter will be required.

+ Do you have a newsletter?

You can sign up to the EDGAR mailing list here.

+ Why can't I find your online store?

Our online store is currently under maintenance; please contact us for any queries.

 

Shipping & Delivery

+ Do you ship orders outside Europe?

We currently ship orders made within Europe only. If you are outside Europe and would like to place an order, please contact us.

+ How much will shipping cost?

All orders made at edgarhome.com (Europe only) include FREE standard shipping.

+ Where is your warehouse located?

Our stock is held in our warehouse in Hilden, Germany.

+ When will I receive my order?

Orders are processed following payment, and are sent within 1-3 business days. Delivery may take up to 10 business days.

 

Wholesale

Can we order from you wholesale?

Yes, retailers are encouraged to use our online wholesale ordering platform. New customers can apply for a wholesale account here.

Please note that minimum order requirements apply.

Where is the wholesale ordering platform?

Visit the wholesale site at any time by visiting this link:

http://edgarho.me/wholesale

How do I access the wholesale ordering platform?

Accessing the ordering platform requires a wholesale account. To apply for an account, fill in an application here.

Once your details have been confirmed, your account will be created. Then simply set up and choose your own password (your email address is your username) to activate.

Once your account has been activated, you can log in anytime to track your orders, as well as reorder product easily.

I forgot my password!

To reset your password, click 'Forgot?' at the wholesale ordering platform access page and follow the instructions.

 
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